Return policy

  1. Eligibility: Returns are accepted within 14 days of delivery for defective, damaged, or incorrectly shipped ceramic mugs/thermoses. Products must be unused and in original packaging.
  2. Return Process: Contact our support team first to request a return authorization (RA) number. Ship returns to: 79 Boulevard des Italiens, Paris, Île-de-France 34623, France.
  3. Refunds: Refunds are processed within 5-7 business days of receiving and inspecting returned items. Shipping costs are non-refundable unless the issue is our fault.
  4. Exchanges: Exchanges for size/color (if applicable) are available upon request, subject to stock availability.
  5. Contact Us: For return inquiries:
    • Phone: +33 6 66 30 88 72
    • Email: support@ottobathbeyond.com
  6. Non-Returnable Items: Customized or personalized products are not eligible for return.